JetBangla Privacy Policy — Our firm commitment to protecting your information

1 Introduction & Applicability

JetBangla (https://jetbangla.pro) is an online gaming and Sports Betting platform. This Privacy Policy ("Policy") applies to all users of the JetBangla website, mobile application, and any related services.

Our Privacy Policy has been developed in line with international data protection standards, including GDPR. By using any JetBangla service, you consent to this Privacy Policy.

In this policy, "we", "us", or "JetBangla" refers to the entity operating the platform. "You" or "user" refers to any individual who visits or is registered on the platform.

2 What Information We Collect

JetBangla collects various types of information from you to help us deliver and improve our services. This information is grouped into the following categories:

We collect only the information strictly necessary to provide our services. No unnecessary personal data is requested.

3 How We Use Your Information

JetBangla uses the information it collects solely for the following legitimate purposes:

• Account Creation & Management: Completing the registration process, securing logins, and updating your profile.
• Payment Processing: Securely processing deposits, withdrawals, and bonus payments.
• Communication & Notifications: Sending promotional offers, important updates, and account-related messages.
• Customer Support: Resolving your issues and fulfilling your requests.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Service Improvement: Analysing and improving the performance of our website and app.
• Legal Obligations: Compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Marketing & Personalization: Personalized game and offer recommendations based on your preferences (you may opt out at any time).

We ensure a lawful legal basis — consent, contract performance, or legal obligation — before using your information.

4 Data Storage & Security Measures

JetBangla follows the highest industry standards to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Secure Servers: Data is stored in ISO 27001-certified data centres meeting European standards.
• Firewall & Intrusion Prevention: Real-time monitoring and threat detection.
• Access Controls: Only authorized staff are granted limited access to the data they need.
• Regular Security Audits: Security testing conducted by independent third-party experts.
• Two-Factor Authentication (2FA): Optional 2FA available for added account security.
• Data Backup: Regular encrypted backups to ensure no data is lost in the event of an incident.

That said, no system on the internet is 100% secure. We take every possible precaution, but we cannot guarantee absolute security. Please keep your password confidential and never share it with anyone.

5 Sharing Information with Third Parties

JetBangla does not sell your information. However, limited data may be shared with trusted third parties where necessary to deliver our services:

• Payment Processors: For bank transfers, mobile banking, and e-wallet transactions.
• Game Providers: For operating Live Casino, slots, and other games.
• KYC/AML Service Providers: For identity verification and fraud prevention purposes.
• Customer Support Platform: For managing live chat and the ticket system.
• Marketing Tools: For sending emails and push notifications (on an opt-in basis).
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.

All third parties operate under strict confidentiality agreements and receive only the limited data required for a specific purpose. They may not use or share your information for any other reason.

6 Cookies & Tracking Technologies

JetBangla uses cookies and similar tracking technologies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for keeping the website running — login sessions, language preferences.
• Performance Cookies: For monitoring site speed and performance.
• Functional Cookies: To remember your preferences — theme, notification settings.
• Marketing Cookies: To show you relevant advertisements (with your consent).

Manage Your Cookies: You can disable cookies through your browser settings, though some site features may not function as a result. JetBangla cookie settings can be updated at any time from Account Settings.

7 Your Privacy Rights

As a JetBangla user, you have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request permanent deletion of your account and all associated data.
• Right to Data Portability: You can download a copy of the information we hold about you.
• Right to Restrict Processing: You can request that specific use of your data be stopped.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.

To exercise these rights, please contact our support team. We will process your request within 30 days. In some cases, we may be unable to delete or provide certain information due to legal obligations.

8 Child Protection Policy

JetBangla does not provide services to anyone under 18. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Identity verification is carried out in cases of suspected fraud.
• If a user is identified as a minor, their account is closed immediately.
• Parents and guardians are encouraged to monitor their children's device usage.

If you become aware that a minor has registered on our platform, please notify us immediately so we can take the necessary action.

9 Data Retention Period

JetBangla does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of account activity and 5 years after closure.
• Transaction Records: 7 years, as required by legal obligation.
• KYC Documents: Up to 5 years after verification.
• Gaming Log: Up to 2 years.
• Marketing Data: Until consent is withdrawn, or a maximum of 2 years.
• Support Conversations: Up to 1 year.

Upon expiry, your data is securely deleted or anonymized so you can no longer be identified.

10 Privacy Policy Updates

JetBangla may update this Privacy Policy from time to time. When changes are made:

• This page will be updated with a new date when changes are made.
• You will be notified at your registered email address about any significant changes.
• You will also be notified via in-app push notifications.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly. If you do not agree to the updated Policy, you may request to close your account.

11 Get in Touch

For any privacy-related questions, requests, or complaints, please reach out to our Data Protection Team:

• Email: [email protected]
• Live Chat: Live chat button at the bottom-right corner of the site.
• Response Time: Typically within 24–72 hours.

We take any privacy concerns you have seriously and aim to resolve them promptly.